Refund & Cancellation Policy

1. Cancelling a booking as a Driver

How much you get back depends on how far ahead of your booking's start time you cancel:

• 24 hours or more before start time: full refund.
• Between 2 and 24 hours before start time: 50% refund.
• Less than 2 hours before start time: no refund.

These windows are measured against the booking's scheduled start time, not the time you actually arrive.

2. If a Host cancels

If a Host cancels a confirmed booking, the Driver always receives a full refund, regardless of how close to the start time the cancellation happens.

3. How refunds are paid

Most refunds are credited instantly to your ParkOff wallet balance, which you can use for future bookings. Where a direct refund to your original payment method is used instead, it is first marked pending and then confirmed once our payment gateway processes it, which can take a few business days to appear on your statement depending on your bank or card issuer.

4. Raising a dispute

If you believe a cancellation or refund was handled incorrectly — for example, a space that didn't match its listing, or a Host who was unreachable — contact us at support@parkoff.in with your booking details. If your issue involves damage to your vehicle during a completed booking, see the goodwill claims process in our Terms of Service, which has its own 7-day filing window from check-out.

5. Contact

Questions about this policy can be sent to support@parkoff.in.